Don’t just take our word for it. Disney Institute has chronicled a range of case studies - true stories about groups like yours.
You’d probably like assurance that investing in a Disney Institute program will generate results. To help, here are just a few thoughts from companies who have sought Disney Institute expertise and reaped the benefits, some of which include:
- Keeping customer satisfaction ratings
- Reduction of employee turnover
- Tripling of operating margins
Apartment Investment and Management Company (AIMCO), one of the nation’s largest multi-family community management companies, needed help remodeling its quality service practices following significant enhancements to the company’s almost 1,200 communities across the country. Following Disney Institute training, more than 1,000 AIMCO leaders and managers have made a difference in shifting the company culture to place a high value on providing unparalleled service to their clients.
Arkansas Children’s Hospital (ACH) was on a quest to deter its high employee and nurse turnover rates and improve patient satisfaction scores. The hospital’s leadership team pursued the help of Disney Institute to help make the necessary changes within their organization. After nearly 10 years and a variety of follow-up sessions with Disney Institute, including additional training for physicians and nurses, ACH was recently named one of FORTUNE 100 Best Companies to Work For® the third year in a row.
Häagen-Dazs
Breathing New Life Into Employee Training
International ice cream manufacturer and marketer Häagen–Dazs
needed help implementing and introducing a new training and
brand–awareness program. Members of the companys marketing
and operations teams as well as international franchisees,
experienced tailored Disney Institute programs that explored
the links between employee satisfaction, guest satisfaction and
operational results. After implementing many of the lessons
learned, franchisees report increases in sales revenue, growth,
customer approval and employee satisfaction.
Humana, Inc.
Reaching "Perfect Service" Goals
Health insurance and health services provider Humana was challenged with a variety of customer and employee problems that were costing the company time and money. Executives turned to Disney Institute for guidance on how to make theirs a more customer-focused business that would also be a great place to work for the company’s 25,000 associates. After the work with Disney Institute, Humana realized a $50 million savings thanks to improvements in customer service as well as reduced employee turnover rates.
With customer satisfaction levels in the 90th percentile most companies would feel comfortable – not the MacDill Airforce Base 6th Medical Group. With relocation in their future and a desire to continue to provide excellent service, leaders called on Disney Institute to re-energize and inspire their team.
With 35,000 employees accommodating 32 million passengers annually, how did Miami International Airport manage to get a diverse mix of airline personnel, vendors, county employees, and federal employees on the same page? They began by taking a trip to meet with the Disney Institute team. "That’s one of the reasons why we turned to Disney," explains MIA’s director José Abreau. "I think that going to the best gives you the best results."
Siemens Medical
Improving the Patient Experience
Medical equipment manufacturer Siemens Healthcare enlisted the help of Disney Institute to assist in creating and presenting a three-day educational conference for a select group of clients. The conference helped Siemens Healthcare position itself as a manufacturer committed to helping its clients improve patient care while offering the latest in innovative medical equipment. The event was so well-received by Siemens Healthcare clients that it’s now held annually.
Volvo
Building Commitment Through an Internal Brand
Volvo automotive company was experiencing a brand identity crisis following its acquisition by The Ford Motor Company. Inconsistency with training for Volvo employees between the United States and the United Kingdom motivated Volvo Car UK Limited executives to take action. Through training with Disney Institute and developing new hiring techniques and communicating their company’s heritage to employees, Volvo Car UK Limited has been able to increase employee retention and boost overall morale.