Cyndi Michalos-Baker
Business Programs Facilitator

Professional Experience

Through strategic planning and creative problem solving, Cyndi Michalos-Baker expertly managed the multi-million dollar annual replacement budget of Disney’s wide-ranging Textile Services division. As the Manager of Textile Field Operations, Cyndi led a multi-cultural workforce of more than 100 Cast Members working three shifts a day, seven days a week, in a division that serves more than 400 separate customer locations across the Walt Disney World® Resort.

Comprised of three laundry facilities, the Textile Services department is tasked with delivering clean bed, bath and table linen, and providing garment cleaning services to internal and external Guests across the Walt Disney World® Resort. One of Cyndis notable achievements during her time with the Textile Services operation involved transitioning the Customer Service survey to an electronic, web-based format. She also played a leading role in developing the Strategic Alignment Process, a means for Textile Services leadership to focus on the development and implementation of objectives to strategically impact bottom-line results, and metrics to gauge the effectiveness of such measures.

Upon joining the Disney team in 1996, Cyndi applied nearly two decades of prior leadership and management in the restaurant industry to the operation of the Norway pavilion’s Restaurant Akershus at Epcot®. During her two years there, Cyndi designed and facilitated skills-development training classes for her team. That practice continued after her move to Textile Services, where her training and development efforts focused on housekeeping leaders and front-line team members.

Cyndi is an energetic, engaging, and passionate speaker who brings a wealth of Disney experience, value and enjoyment to her worldwide audiences.

Education

Cyndi earned her first Bachelor of Arts degree in Psychology from the University of Waterloo in Ontario, Canada and her second BA in Management from Webster University. She is currently working towards a Master of Business Administration degree. Cyndi is a recipient of the coveted Partners in Excellence award, the highest level of employee recognition attainable at Walt Disney World® Resort.