A Disney Legacy: Keep Moving Forward
Journey back in time and explore how the most popular vacation destinations in the world came to life through incredible storytelling and inspirational risk-taking. From artist and filmmaker to visionary leader, discover how Walt Disney and his drive to keep moving forward transformed the entertainment industry and inspired today’s leaders.
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Achieving Sustained Success: Lessons in Healthcare from Disney Institute
Discover how to deliver top-notch service in the healthcare world all day, every day, from the company who defined the quality service experience. Determine how to construct an action plan that will immediately and effectively begin to improve your healthcare organizations level of service.
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Disney’s Approach to Business Excellence
In this high-energy introductory overview, learn highlights from the Disney’s Approach Series core topics and examine the “Chain of Excellence” utilized by Walt Disney Parks and Resorts – a powerful connection between inspired leaders, motivated employees and satisfied customers that drives financial results and repeat business.
Disney’s Approach to Leadership Excellence
Hear the story of leadership that started with Walt Disney himself and discover how his corporate visions translated into practical, effective strategies. Explore manageable processes for improving leadership skills in areas such as vision, involvement, organization, and change. Learn proven leadership philosophies used to exhibit the values and behaviors that generate results – period.
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Disney’s Approach to People Management
This program highlights proven techniques used in the selection, training, retention, and communications processes that help sustain a supportive and interactive culture. Benchmark key aspects of the Disney corporate culture, which is driven by inspired employee pride and ownership.
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Disney’s Approach to Quality Service
In order to surpass expectations of our Guests, Disney goes to great lengths to understand the key measures of their psychographics and demographics. Learn how you can use a sound service infrastructure, ongoing research, and quality service standards to create a consistent, world-class service environment for both employees and consumers.
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Disney’s Approach to Brand Loyalty
Discover how the powerful relationship between experiences and a brand generates superior bottom-line results through greater customer and employee loyalty. Proven techniques used to retain customers for life and identify reliable strategies will help you deliver more effectively on your organization’s brand.
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Disney’s Approach to Inspiring Creativity
One secret of The Walt Disney Company’s success is its reliance on its workforce for creative solutions and continual inspiration. Catch a glimpse of how leaders bring together organizational identity, structural systems, and a collaborative culture to create a steady flow of ideas that result in innovative products, service, and experiences.
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Leading Through Turbulent Times
Discover creative ways to retain customers, engage employees, and weather the economic climate of today’s business environment. Learn proven, time-tested philosophies that will motivate and inspire you to rise to the challenge of achieving your business goals when the economy is in flux.
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