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• "Team Creativity,
  Disney Style"

"The Disney Keys to Excellence" program contains four core topics. These can be registered for individually or in combination, dependent upon the needs of you and your Guests. The content has been intentionally arranged in this order to provide the best learning experience for those who wish to register for the entire day long program.

To register, find the city nearest you and click on the link to your local sponsor. If you would like to learn more about sponsoring a "Disney Keys to Excellence" program in your area, please call 407-566-6449 or e-mail Disney Institute Off-Site Programs.

Leadership, Disney Style
Discover how effective leadership has been the catalyst at Disney, driving employee/customer satisfaction and bottom-line results from the company's inception to today.

• Communicate a compelling vision
• Build involvement and ownership
• Organize for maximum involvement
• Capitalize on change

Management, Disney Style
Understand the importance of integrating your corporate culture into the selection, training, communication and care of your employees.

• Establish a culture through learning by design
• Select and hire "right-fit" employees
• Train and motivate employees
• Create a supportive environment

Service, Disney Style
Explore world-renowned Disney principles for service excellence.

• Develop a service philosophy
• Learn tools that support a service culture
• Deliver on your service theme

Loyalty, Disney Style
Learn key practices and principles in building and sustaining the kind of loyalty that has made Disney a trusted and revered brand around the world for more than 75 years.

• The business case for loyalty
• Strategies for creating loyal relationships
• Align for loyalty

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