No matter where you dine, shop, or travel, there’s always one thing that you always expect to find: quality service. So, why should your customers expect anything less?

Through Disney’s Approach to Quality Service, one of the five core topics taught by Disney Institute, you’ll learn ways to instill your team with a sense of pride and passion that is certain to help exceed expectations. Quality service is an aspect of business integral to any corporation, and that’s because we all share a common trait: every one of us has needs, wants, and emotions. The ability of your employees to anticipate and react to these traits is a major step towards providing quality service.

At Disney, we elevate our own level of service by paying extremely close attention to detail, providing comprehensive training, and treating every Guest as a VIP. Service is second nature for our Cast Members because we enjoy pleasing people -- and we enjoy seeing profits.

WHAT YOU WILL LEARN

Increased understanding of the Disney definition of quality service.

Ability to share the value of research Disney employs to gain understanding of Guests.

Experience the processes Disney uses to design and implement quality standards.

Discover three quality service delivery systems.