Maritz Customer Experience AdvantagePlus

In an effort to offer flexible solutions to meet a variety of needs, Disney Institute is collaborating with Maritz to inspire and enable your company to deliver the ultimate customer experience. 

With Disney best practices as the benchmark, Maritz Customer Experience Advantage Plus provides a proven process that will enable and inspire your front line employees to consistently deliver on your brand promise. Integrate research, employee development, and meaningful motivation into your program to create and deliver on a strategy to consistently exceed your customers' expectations through your people.

The strategy consists of four critical steps:
 1. Understanding Through Market Research 
Maritz identifies high-value customer experience opportunities by conducting and analyzing the voice of the customer, as well as employee engagement research at the location level.

2. Inspiring to Innovate 
In the "living laboratory" of Disney theme parks and resorts, you'll see how Disney delivers legendary service at the front line and "behind the scenes." Maritz weaves professionally-facilitated interactive sessions throughout and immediately following Disney Institute's experience to help your organization adapt Disney practices to your unique needs.

3. Enabling Employees to Take Action 
Guided by Disney's best practices, Maritz uses localized intervention to provide each of your locations with the tools, training and support necessary to create and implement solutions for their specific customer issues.

4. Motivating Employees to Make Habits of Desired Behaviors 
To ensure that improvements reach customers, Maritz helps motivate your employees with meaningful incentive rewards and communication.

This collaboration with Disney Institute and Martiz helps organizations understand, empower and motivate the delivery of the ultimate customer experience and build customer loyalty by consistently executing on the strategy of exceeding expectations.

To learn more about Maritz Customer Experience Advantage Plus, download a PDF .

Visit our collaborative colleague at www.maritz.com.

Booking Individual Enrollment Registration

In addition to enrolling directly through our online registration process, Disney Institute has authorized a select number of organizations who also offer individual enrollment registration in our programs throughout the year.