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Quality Service |
This is your opportunity to investigate Disney's legendary Approach to Quality Service. To facilitate a variety of needs, we offer a variety of program lengths. In addition to our in-depth 3.5-Day Seminar we offer 1-Day Workshops, 3-Hour Workshops and 90-Minute Presentations. Each format fulfills different needs; in the 90-Minute Presentation you will hear an engaging overview of the Disney approach; in the 3-Hour Workshop you will participate in activities that help you apply the Disney approach; and in the 1-Day Seminar you will travel behind the scenes to experience the Disney approach first-hand. At the Disney Institute we consider Quality Service one of our core competencies. To gain an understanding of how the rich legacy of service has evolved at the Walt Disney World® Resort we will address:
While listening to this entertaining presentation you will:
Through dynamic discussion and innovative exercises, you will participate in your own group discoveries. In this interactive session you will:
One Day Seminar - Typical Agenda
Afternoon
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