Create service heroes of your employees. Only then will you have a workforce that anticipates the needs, wants and emotions of your customers.

"I have a blind faith in the   policy that quality, tempered   with good judgment and   showmanship, will win out   against all odds"

 
Customer satisfaction is directly related to positive interaction with your employees. Period. In today's competitive market your advantage comes from your customer's belief that your employees want to meet and exceed their expectations. Providing world-class service is the key to increasing your profit.

The longstanding reputation for incredible service and friendly employees at our destinations is not magic, it is sound ideology consistently applied in business.

This program is designed to help you improve your organization's quality service by immersing you in the successful Disney model. We will transport you to BEHIND-THE-SCENES AREAS as well as to the front line. You will observe our attention to detail and see for yourself how we train our Cast Members (employees) to treat our Guests (customers) as VIPs.

Through interactive exercises and classroom sessions, our professional facilitators invite you to discover how to match your organization's service standards with successful delivery systems that consistently promote and ensure quality service.

Come to Disney Institute, the only training destination with a living laboratory, where we offer you the opportunity to see how we provide the legendary service for which we are famous.

"Experience the business behind the magic." Book an Individual or Group experience now.

• Anticipate the needs, wants and emotions of your customers in order to exceed their service expectations.
• Bring "personality" to your organization by establishing a service theme and standards
• Design a delivery system that focuses on the employees, environment and processes that enhance quality service
• Create a service plan that integrates service standards and delivery systems that promote quality

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